vip23 Terms and Conditions

These terms and conditions ("Terms") govern the use of the vip23 platform and all its services. The definitions of key terms used in this document are provided below.

1.1 Key Definitions

• "Platform" refers to the vip23 website, mobile site, and all associated services.
• "User" or "You" refers to any person who has registered on or is using the platform.
• "Account" refers to your personal registered profile on the platform.
• "Services" refers to online gaming, sports betting, casino games, bonus programs, and other related features.
• "Real Money" refers to actual currency (Bangladeshi Taka) deposited on the platform.

1.2 Applicability of Terms

These terms and conditions take effect from the date published on the platform. vip23 reserves the right to modify these terms at any time. In the event of any significant change, registered users will be notified by email. Continued use of the platform after any change will be considered acceptance of the revised terms.

2.1 Age Requirement

You must be 21 years of age or older to use the platform. Opening an account by anyone under this age is strictly prohibited. vip23 may request proof of identity at any time to verify age. Providing a false age will result in immediate account closure and all balances may be forfeited.

2.2 One Account Policy

Each user may operate only one account. If the same person creates multiple accounts, all accounts will be closed and all bonuses and winnings will be cancelled. Creating multiple accounts using the same device, IP address, or payment method is also prohibited.

2.3 Accuracy of Registration Information

You must provide accurate and truthful information at the time of registration. If any information changes, the account must be updated immediately. Providing incorrect or false information may result in account closure and forfeiture of deposited funds.

3.1 Password Protection

It is your responsibility to keep your account password confidential. Never share your login details with anyone else. If you suspect your account is being accessed without authorization, contact the vip23 support team immediately.

3.2 Responsibility for Account Activity

You are fully responsible for all activity conducted on your account. vip23 will not be liable for any loss resulting from unauthorized access, though we will provide all possible assistance.

3.3 Account Suspension or Closure

vip23 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these terms and conditions.
• Evidence of fraudulent or deceptive behavior.
• Misconduct or harassment toward other users.
• Abuse of the bonus system.
• Exploiting technical errors to gain an unfair advantage.

4.1 Deposit Rules

The following terms apply when depositing funds into your vip23 account:

• Minimum deposit amount is ৳500 (per method).
• Approved payment methods: bKash, Nagad, Rocket.
• Only payment methods registered in your own name may be used.
• Deposits through third parties are not accepted.

4.2 Withdrawal Rules

The following terms apply when withdrawing funds from your account:

• Minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 5 to 30 minutes.
• Withdrawal processing may be delayed if account verification is not complete.
• Withdrawals must be made to the same method used for the deposit (where applicable).
• Wagering requirements must be met before withdrawing winnings obtained from bonuses.

4.3 Transaction Currency

All financial transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5.1 Welcome Bonus

New users are eligible to receive up to a 100% bonus on their first deposit, up to ৳10,000. A 25x wagering requirement applies to this bonus. This means withdrawals can be made after wagering 25 times the bonus amount.

5.2 General Terms for Bonus Use

• Each promotional offer has its own specific terms and conditions.
• A bonus offer cannot be claimed more than once (unless explicitly permitted).
• vip23 may modify or cancel any bonus offer at its discretion.
• Bonus balance and real money balance are managed separately.
• If abuse of the bonus system is detected (such as arbitrage betting), the bonus will be cancelled.

5.3 VIP Program

The vip23 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is provided at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

Changes to VIP tier are entirely at vip23's discretion and depend on platform activity.

6.1 Fair Play Policy

vip23 is committed to ensuring a fair and transparent gaming environment for all users. All games operated on our platform are secured with SSL encryption and conducted in accordance with fair play principles.

6.2 Prohibited Conduct

The following conduct is strictly prohibited on vip23:

• Using software, bots, or automated systems for gaming.
• Exploiting technical errors or bugs in games to gain an unfair advantage.
• Collusion or cheating with other users.
• Money laundering or conducting illegal financial activity.
• Attempting to breach the platform's security measures.

6.3 Technical Issues

If a transaction remains incomplete or an incorrect result is displayed due to a technical error, vip23 reserves the right to correct or cancel that transaction. Users affected in such situations are encouraged to contact the support team.

vip23 treats the protection of your personal information as its highest priority. All information you provide is stored and used in accordance with our Privacy Policy.

7.1 Purpose of Data Collection

We collect your information only for the purposes of providing services, verifying identity, preventing fraud, and meeting legal obligations. Information is not sold to or shared with third parties without authorization.

7.2 Cookies and Tracking

Our platform uses cookies to improve the user experience. Cookies can be managed by changing your browser settings, though this may limit some services.

vip23 takes responsible gaming very seriously. We believe gaming is a form of entertainment and should never cause financial problems or addiction.

8.1 Self-Control Tools

Users can use the following tools for their own benefit:

• Setting deposit limits (daily, weekly, monthly).
• Setting loss limits.
• Self-exclusion or account break for a set period.
• Request for permanent account closure.

Visit our Responsible Gaming page for more details.

All content on the vip23 platform — logos, designs, text, graphics, and software — is the intellectual property of vip23 or its licensors. Copying, distributing, or using any content for commercial purposes without written permission is strictly prohibited.

9.1 Platform Software

You are granted a limited, non-transferable license to use the platform for personal, non-commercial purposes only. Under this license, you may not reverse engineer, decompile, or conduct similar activities on the platform's code.

vip23 is not liable for damages arising from the following:

• A game being interrupted due to loss of internet connection.
• Service disruption caused by third-party technical issues.
• Data loss caused by unexpected technical errors.
• Damage caused by a virus or malware attack on your device.

10.1 Maximum Compensation

In any circumstance, vip23's maximum liability will be limited to an amount equal to your actual account balance.

11.1 Filing a Complaint

If you have any complaint regarding the platform's services, please contact our support team first. Complaints can be submitted by email at [email protected] or through 24/7 live chat.

11.2 Resolution Process

We aim to resolve all complaints as quickly and fairly as possible. The resolution process generally begins upon receipt of a complaint. More complex matters may take additional time to resolve.

11.3 Final Decision

In any dispute, the decision of vip23's senior management team will be considered final. However, we always give equal consideration to the interests of our users.

12.1 Changes to Terms

vip23 reserves the right to update these terms and conditions at any time. Users will be given at least 7 days' notice in the event of significant changes. Continued use of the platform after an update will be considered acceptance of the new terms.

12.2 Termination of Agreement

You can request to close your account at any time. Any pending withdrawal requests will be processed before the account is closed. Relevant provisions of these terms and conditions (such as liability and intellectual property) will remain in effect even after the account is closed.

For any questions or comments regarding these terms and conditions, please contact our support team:

• Live Chat: 24 hours, 7 days (in Bengali).
• Email: [email protected]

For more information, please also visit our other pages:

• Privacy Policy — How your personal information is managed.
• Responsible Gaming — A guide to building healthy gaming habits.
• FAQ — Answers to common questions.
• About Us — Learn more about vip23.